We're here to help.

Each piece is backed by our Lifetime Fit Guarantee and our high quality craftsmanship that lasts. If you don't love your piece the first time, or your body changes over time, we'll alter your piece for free, make you a new one, or refund you.  

If we miss the mark on your fit, we will send you a pre-paid return shipping label pay for return shipping until we get it 100% right for you. If you prefer, you can have your piece tailored locally, or do it yourself, and we will give you a $30 tailoring refund.

If you would like to return your piece for a refund or exchange, we accept refunds within 30 days of purchase, and we will deduct the $8.99 return shipping to cover some costs of shipping your piece back to us. Your return will be washed, altered, and donated to a woman at Dress for Success who just landed a job.  

Please reach out to us: hi@redthreadcollection.com


What happens to the returns?

We wash and alter our returned garments and donate them to a woman at Dress for Success who just landed a new job.

I love my garment, but how do I make a small change to the length or the fit?

We guarantee every piece we make, so if you are not happy with your custom-made piece, reach out to us and we will alter it or make you a new one - for free (and pay for return shipping!)

All we need is a few photos of you wearing the pieces (just the clothes, not your face) so we can figure out how to create your perfect fit. Contact us:  hi@redthreadcollection.com

How do I start the return process?

Please reach out with your order number and reason for return and we will take it from there. Contact us at hi@redthreadcollection.com

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