We're here to help.
We will design, create, and ship your order 1-2 weeks after we receive your measurements from our mobile scanning studio.
Once shipped, you will receive a shipping notification with a tracking number. If you're having trouble tracking your order, don't hesitate to call us at 775-384-9681 (Monday-Friday, 9am-5pm PST) or drop us a line via email: firstname.lastname@example.org
You can also track your order by signing into your profile, or creating a new profile with the same email address in your order, by clicking here: https://redthreadcollection.com/account/login/
How do I change my order after it is placed?
We start designing your custom fit garment as soon as you place your order, so please reach out to us as quickly as possible with any changes: 775-384-9681 (Monday-Friday, 9am-5pm PST) or drop us a line via email: email@example.com
How long will it take to get my order?
Our custom design and personal tailoring takes 1-2 weeks and then we ship the package directly to your door from our Nevada sewing studio. If you are based in California or on the West Coast, you will receive your order in 2-4 business days after it ships. For East coast orders, please expect 5 business days after it ships.
Can I get my order faster?
It takes us 1-2 weeks to create your beautiful, custom-fit clothing, so if you need it faster, please reach out to us: firstname.lastname@example.org. We would love to help!